Last updated: July 15, 2026

At Lurell, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn or unused
• With original tags attached
• In its original packaging
• Accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:

Email: admin@lurell.shop

Return Address:
2213 Clinton Avenue West a
Huntsville, Alabama 35805
United States

Please do not send your item back without contacting us first. Once your return request is approved, we will provide you with return instructions and the appropriate return shipping information. Returns sent without prior authorization will not be accepted.

Business Address

Our business address is:

2213 Clinton Avenue West a
Huntsville, Alabama 35805
United States

Return Shipping Costs

Customers are responsible for the return shipping costs.

However, if the returned item is:

• Damaged during shipping;
• Defective;
• Incorrectly shipped; or
• Has any other quality-related issue,

Lurell will cover the return shipping costs.

Damages and Issues

Please inspect your order immediately upon delivery. If your item is defective, damaged, or if you receive the wrong item, contact us as soon as possible at admin@lurell.shop so we can evaluate the issue and provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care goods (such as beauty products)
• Hazardous materials
• Flammable liquids or gases

Please contact us if you have questions regarding a specific item before requesting a return.

We also do not accept returns for:

• Sale items
• Gift cards

Exchanges

The fastest way to receive the item you want is to return the original item. Once your return has been accepted, you may place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.

To qualify, the item must be:

• Unused and unworn
• In its original condition and packaging
• With tags attached
• Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

Email: admin@lurell.shop

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Contact Information

Store Name: Lurell

Legal Representative: Brittany Bing

Email: admin@lurell.shop

Phone: +1 256-425-8482

Business Address:
2213 Clinton Avenue West a
Huntsville, Alabama 35805
United States