Shipping policy
Last Updated: July 15, 2026
Thank you for shopping with Lurell. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy before placing an order.
Order Processing
- Orders are typically processed within 2–3 business days after payment has been successfully confirmed.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Delivery Time
Estimated delivery time is approximately 30–45 business days, depending on your destination and local carrier operations.
Please note that delivery times are estimates only and may vary due to circumstances beyond our control.
Shipping Delays
Although we strive to deliver every order on time, shipping delays may occur due to factors such as:
- Severe weather conditions
- Natural disasters
- Customs inspections
- Transportation disruptions
- Peak shipping seasons
- Other unforeseen logistical circumstances
If shipping is delayed because of unstable conditions, your order will continue to be processed and delivered once normal shipping operations resume.
Shipping Rates
Shipping charges and free shipping eligibility vary depending on the destination country or region.
The shipping options available for your location, including any applicable free shipping thresholds, will be displayed during checkout before payment is completed.
Order Tracking
After your order has been shipped, a tracking number will be generated and sent to you.
You can track the latest shipping status of your order by visiting:
17TRACK: https://www.17track.net/en
Please allow 24–72 hours after shipment for tracking information to become available.
Lost Packages
If you believe your package has been lost during transit, please contact our customer support team as soon as possible.
Email: admin@lurell.shop
We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue as quickly as possible.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order.
Lurell is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error after placing your order, please contact us immediately. We will do our best to update your information before your order is shipped.
Contact Information
If you have any questions regarding shipping or your order, please contact us:
Store Name: Lurell
Legal Representative: Brittany Bing
Email: admin@lurell.shop
Phone: +1 256-425-8482
Business Address:
2213 Clinton Avenue West a
Huntsville, Alabama 35805
United States